Privacy Policy

This Privacy Policy describes how The Tailored Gent ("we", "us", or "our") collects, uses, and protects your personal information when you use our online platform, our site, or this service. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the Australian Privacy Principles and the General Data Protection Regulation where applicable.

Information We Collect

We collect various types of information in connection with our services. This may include:

- Contact Information: Such as your name, email address, postal address, and telephone number when you create an account, place an order, or contact us.

- Transaction Information: Details about purchases you make, including products or services bought, payment information, billing and shipping address.

- Profile Information: Information you provide for your account, such as preferences or saved items.

- Technical Information: When you access our site, we may collect information about your device and connection, such as your IP address, browser type, operating system, referral source, and pages viewed.

- Usage Information: Information about how you use our site, including patterns of navigation, clickstream data, and time spent on pages.

- Communications: Records of your communications with us, such as emails, chat logs, or other forms of contact.

How We Collect Information

We collect information in several ways:

- Directly from You: When you provide it to us through forms on our site, during checkout, when creating an account, when you contact us, or when you visit our physical premises (though this policy focuses on online interaction).

- Automatically: Through technologies such as cookies, web beacons, and similar technologies when you interact with our site.

- From Third Parties: We may receive information from third-party services, such as payment processors or delivery services, related to your transactions.

How We Use Your Information

We use the information we collect for various purposes, including:

- To Provide Services: To process your orders, manage your account, fulfill your requests, and provide you with the products and services you purchase, including tailoring and alteration services where applicable.

- To Communicate with You: To respond to your inquiries, send you updates about your orders, and provide customer support.

- To Improve Our Services: To understand how our services are used, analyze performance, troubleshoot issues, and develop new features and services.

- For Marketing: To send you promotional communications about our products, services, and offers, where you have consented or where permitted by law. You can opt-out of receiving marketing communications at any time.

- For Security and Fraud Prevention: To protect our site and services, detect and prevent fraud, unauthorized access, and other illegal activities.

- To Comply with Legal Obligations: To meet our legal and regulatory requirements, such as tax and accounting obligations.

Legal Basis for Processing

We process your personal information based on several legal grounds:

- Performance of a Contract: Processing is necessary for the performance of a contract with you, such as processing your order or providing customer service.

- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, or for marketing purposes where permitted.

- Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications. You have the right to withdraw consent at any time.

- Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation.

Sharing Your Information

We may share your personal information with third parties under the following circumstances:

- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, analytics, and IT services. These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

- Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, such as a court order or subpoena, or to cooperate with law enforcement or other government agencies.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

- Right to Access: You have the right to request access to the personal information we hold about you.

- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.

- Right to Erasure: You have the right to request deletion of your personal information under certain circumstances.

- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.

- Right to Object to Processing: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.

- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your browsing experience, analyze site usage, personalize content, and for marketing purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information on how we use cookies.

International Data Transfers

Your personal information may be stored and processed in countries outside of your own. When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Links to Other Websites

Our site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can contact us at the following physical address:

The Tailored Gent
45 Collins Street
Melbourne, VIC 3000
Australia